In the event of an unexpected death in your immediate family, you may need to arrange urgent air travel at short notice. Many airlines will offer reduced fares or a partial refund of some of the costs of an already purchased airfare ticket in these circumstances. Airlines normally require documentation to support the reduced cost of the airfare and the team at Betts is happy to provide you with a letter to help with this process.

You can find Air New Zealand’s information on this here…

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